Planning your next holiday? We’re here for you.
Embarking on your next trip is exciting, and while you hope the unexpected does not happen, it is best to be prepared. Buying Travel Insurance for your trip can offer cover for minor things, like a delayed suitcase*, or significant things, like an unexpected trip cancellation* or an overseas medical emergency*. We've partnered with emergency medical assistance provider, Allianz Global Assistance, to ensure you have support and care.
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*Terms, conditions, exclusions, limits and applicable sub limits apply. Please refer to the Product Disclosure Statement for full details. The TMD is available at Allianz Partners Australia policies
What does Allianz Global Assistance offer?
24/7 emergency assistance
If you need help while travelling, Australian based case managers are here for you 24/7, with registered nurses and doctors available for overseas policies.
Luggage and personal effects
If your luggage and personal effects are stolen, accidentally damaged or are permanently lost, you may be covered when travelling. You must have taken reasonable precautions to safeguard them. Terms, conditions, exclusions limits and sub-limits apply.
Claims process
If something happens while you are travelling, you can make a claim with the online claims portal. Claim online while you are still travelling or when you return.
Cover Types
Depending on the plan you choose, you will be assigned one of the following cover types to your plan so you can easily identify which benefit limits apply to you. These are summaries only. Terms, conditions, exclusions, limits and applicable sub-limits apply; refer to the Product Disclosure Statement to learn more about the Cover Types.
Single
Covers you and your dependants named on the Certificate of Insurance who are aged under 25 years, not employed full time and will be with you for 100% of your journey.
Duo
Covers you and your travelling companion named on the Certificate of Insurance who is not a dependant and will be with you for at least 75% of your journey.
Family
Covers you, your spouse or partner, and your dependents named on the Certificate of Insurance who are aged under 25 years, not employed full-time and will be with you for 100% of your journey.
Plans
Depending on your age, where you are travelling to, the length of your trip, you may be offered one, two or three different plans. The following are only a summary.
Domestic
This Domestic plan offers cover for a single trip within Australia. It is designed to cover personal liability, luggage, unexpected trip cancellation*, and more*. Plus, for an additional premium, you may be eligible to add Snow, Cruise and Adventure packs, increased item limits, and apply for pre-existing medical condition cover. For Domestic Plans pre-existing medical condition cover only applies to Cancellation and Additional Expenses.
Comprehensive
This Comprehensive plan offers cover for a single overseas trip. It is designed to cover overseas medical, hospital and dental expenses, personal liability, luggage, unexpected trip cancellation*, and much more*. Plus, for an additional premium, you may be eligible to add Snow, Cruise and Adventure packs, increase item limits, and apply for pre-existing medical condition cover.
Essentials
This Essentials Plan offers budget-friendly cover for a single overseas trip. It is designed to cover overseas medical, hospital and dental expenses, personal liability, luggage, and unexpected trip cancellation*.
Multi-Trip
The Multi-Trip plan offers cover for multiple trips within a 12-month period. Each individual trip can be up to 15, 30 or 45 days in duration. For overseas trips, it offers all the benefits of the Comprehensive Plan; and for domestic trips, it offers all the benefits of the Domestic Plan*. Plus for an additional premium, you may be eligible to add Snow, Cruise and Adventure packs, increased item limits, and apply for pre-existing medical conditions cover. For domestic trips pre-existing medical condition cover only applies to Cancellation and Additional Expenses. The Multi-Trip Plan is available to travellers who are aged under 75 years at the time the Certificate of Insurance is issued. Simply choose each trip destination as well as the trip duration that will cover your longest journey: 15, 30 or 45 days, and pay one premium for all return trips from Australia that you make in a 12-month period.
Optional cover
For an additional premium, you may be eligible to add one or more of the following optional covers to Comprehensive, Multi-Trip and Domestic plans*. These are summaries only.
Snow Pack
Going to the snow? You may be eligible to add a Snow Pack that is designed to cover snow sport activities including amateur skiing, snowboarding, sledding, tobogganing, or tubing. A Snow Pack covers overseas snow sport emergency assistance, loss or damage to equipment, and more*.
Adventure Pack
Doing Adventure activities? You may be eligible to add an Adventure Pack to your plan that is designed to cover a wide range of adventure activities including riding motorcycles, mopeds and scooters, quad biking, zip lining, river tubing, animal handling, and much more*.
Cruise Pack
Going sea or ocean cruising? Add a Cruise Pack, which is designed to cover medical costs on board, ship to shore evacuation, pre-paid shore excursion cancellation, cabin confinement and more*.
Increased Item Limits Cover
Taking higher-value items? To increase the item limit for higher-value items, add increase Item Limits Cover to your plan, so your item may be covered for a higher value, should it be stolen, lost or damaged*
*Terms, conditions, exclusions, limits and applicable sub-limits apply. Please refer to the Product Disclosure Statement for full details.
Travel warnings, epidemics & pandemics
Always consult the http://smartraveller.gov.au website prior to any travel.
There is no cover under any benefit of this policy if your claim arises because you didn’t follow an advice or warning that a reasonable person would have been aware of, that has been issued by the Australian government (when a ‘reconsider your need to travel’ or ‘do not travel’ alert is in place), which can be found on Smartraveller; or which was published in a reliable mass media source. This applies even if an Australian government has given you permission to travel, or you fall under a specific exemption where there is otherwise a travel ban in place.
In addition to visas, countries may require proof of COVID 19 test results; vaccination requirements; and compulsory travel insurance, with proof of adequate medical benefit cover. Check with the nearest embassy, consulate or immigration department of the destination you are entering. If you require additional documentation regarding your international travel insurance policy due to international entry requirements, please contact us on 1800 901 078.
Before buying our travel insurance, and while you’re travelling, check Smartraveller and Allianz Partners for travel alerts or advisories for your intended destination(s).
Customer support
If you have any questions or need to make changes to your travel insurance policy, call or email us: travelinsurance@allianz-assistance.com.au.
Customer support phone
1800 901 078
Weekdays 8am-7pm AEST Saturday 8am 5pm AEST
If you are overseas and need to delay your return to Australia, please call us to discuss your policy extension prior to the original policy end date.
Claims
To make a new claim or to check the status of an existing claim, head to the claims portal or call us on 1800 901 078.
24/7 emergency assistance
Call emergency services immediately if your condition is life threatening.
Call us as soon as you can on
+61 7 3305 7499 (overseas)
1800 010 075 (within Australia)
Please note additional charges may apply for any calls made from mobiles, public telephones or hotel rooms.
24/7 Policy Manager portal
You can amend your policy before you travel for a range of adjustments, such as contact details, travel dates and destinations, by logging into the Policy Manager portal here (using your policy number, DOB and six-digit code sent to your nominated mobile phone).
Terms and Conditions:
^The discount applies to new policy purchases online and by phone and is based on standard premium rates (including optional covers). It applies automatically upon successful input of the code AVALON10 and applies to any changes, upgrades or amendments made to the policy prior to commencement of the journey. The discount may apply to changes made after commencement of the journey, contact Allianz Global Assistance to find out more. Not to be used in conjunction with any other offer. Offer valid from 12:00am on 1 October 2024 until 11:59pm on 30 November 2024.
Circuit Travel Pty Ltd ABN 12 001 268 257 AR No. 273738 is authorised to do business as Globus Family of brands under the brand names Globus, Cosmos, and Avalon Waterways (Globus Family of Brands). Globus Family of Brands arranges this insurance as authorised representative for AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631 trading as Allianz Global Assistance (AGA). AGA issues and manages travel insurance as agent for the insurer Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708 (Allianz). Terms, conditions, exclusions, limits and applicable sub-limits apply. Globus Family of Brands, Allianz and AGA do not provide any advice on this insurance based on any consideration of your objectives, financial situation or needs. Therefore, you should consider whether the advice is appropriate for you. Before making a decision please consider the Product Disclosure Statement. The Target Market Determination is available at www.allianzpartners.com.au/policies/. AGA and its partner, Globus Family of Brands receive a commission which is a percentage of the premium you pay for a policy - ask us for further details prior to purchasing.
